It is more important now more than ever to excel at customer service and keep your customers coming back. When your customers come out to play, dine and get some relief from these stressful times you want to be able to respond to their needs with efficiency and care. You will want to recognize and welcome back your premium players, acknowledge your VIPs and make them feel noticed and appreciated. This is what CIS Technology does and why we are the top customer service product. With great customer service you are already ahead of the competition and have the winning hand!

With CIS Technology your team can be on the move responding to events quickly. They will get immediate notification of who needs help and why to get that customer back to playing and having fun with minimal wait time. Your guests will feel their time is well spent and love playing at your casino. Don’t roll the dice! Know what you are getting with CIS and how to utilize their products to the best advantage for your property to help you be successful. The management side of CIS will be able to measure your success and real time reports will measure your team and their success.

CIS Technology COVID-19 New Health Feature Set Enhancement

During this unprecedented industry interruption due to the Covid-19 virus, many of our customers have reached out to us for help in addressing new requirements for consistent, on-going thorough cleaning of their gaming machines and work-related devices.  In this difficult environment, Team Member and Patron health and safety are paramount, and CIS Technology is proud to announce that we have enhanced the SFMS with a new Health Feature Set to assist casino operators in meeting these needs.

Hello Everyone! CIS Technology recognizes what a challenging year this has become. Rest assured our support line is still available 24 x 7 and we are here to answer your questions and help in any way we can. Hopefully you will be up and running very soon and your patrons’ happy faces will be back as you continue to offer great customer service.

Thank you to everyone who came by our booth! Seeing and chatting with all our clients from all over the country is the highlight of this conference for us. And to our new clients, Welcome!! We look forward to a very productive year in partnering with you all by continuing to help you provide the best customer service in the industry.

Come by booth 2336 Ask about our new features, make an appointment for a demo or just come by and say hello!
The CIS Team looks forward to seeing you.

Come by booth 2336 Ask about our new features, make an appointment for a demo or just come by and say hello!
The CIS Team looks forward to seeing you.

In 2017 CIS launched the very successful Technician Information Management System – TIMS.  Our clients love it!

NIGA 2018, great to see so many of our wonderful clients

Another Successful General Mangers Exchange with Justin O’Conner and Jim Eller

We want to thank everyone from more than 75 of our SFMS locations for taking the time to stop by our booth this year at G2E. We exchanged high fives and hugs with so many of the casino teams and it is a great opportunity for us to say thank you to all of you using the SFMS product suite all these years.  We appreciate the loyalty to our company, product suite and the way we do business within the casino industry.

CIS attended the 3rd Annual Native Nations General Managers Conference as a Forum Partner February 22nd. An excellently organized event hosted by Justin O’Connor President of the NNE Group at the Rancho Bernardo Inn in San Diego. It was as always a positive experience in a wonderful setting.

The conference was attended by more than 40 management executives from Tribal owned casinos across the U.S.  This was the second annual conference and CIS was very proud to show off the latest features and enhancements of the Slot Floor Monitor System to the conference attendees.  Many of those executives in attendance already enjoy the SFMS at their respective properties and were happy to share information with ones that were looking into how the SFMS could help them.

It was great to meet with so many of our friends and associates at the 2014 G2E Convention in Las Vegas. We always look forward to G2E. It is our opportunity to meet with most of our customers in person and also meet many potential new clients at the same time. Ideally, this always works best when we have an existing customer chatting with us who can tell others how the SFMS has helped their property. It’s great to have so much enthusiasm and praise for our product from those who have used it and experienced the benefits first hand. It makes our job a lot easier to have such customers so willing to share their positive reaction with others. See more of what our customers are saying in the “testimonials” section.