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Slot Floor Monitor System... Why it Makes Sense
Through our work in the gaming industry, CIS has gained specific
insights into the operational needs on the gaming floor. Based on
this experience, CIS developed our uniquely-capable Customer Service tool:
the Slot Floor Monitor System (SFMS).
SFMS offers an unparalleled combination of real-time visibility into
your Customer Service on your slot floor, event volume, and employee activity
along with historical management reporting. Our unique approach not only can
improve customer service and staff efficiency immediately, but measures and reports those
improvements, allowing you to manage your slot floor proactively and
extremely effectively. With
the SFMS, you can expect immediate results through:
- Enhanced customer service by reducing customer wait times
- Improved Slot Machine “up” time through faster response to events
- Improved Slot Floor staff utilization
- Increased Individual staff efficiency
- Increased visibility into slot floor activity
- Better planning of slot floor staffing based on performance targets
- Improved Food & Beverage Revenues
- Proven Return on Investment
- Simple to Install and Configure
With the sophisticated event monitoring and tracking provided by the
SFMS, you will be able to not only improve customer service, but may save extensively on labor costs while generating more revenue from your existing slot assets.
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